Just a side note, with our original booking (April 2008) Beaver Creek charged our downpayments through another company causing one of the ladies to cancel her credit card, their response was to contact her by phone and tare a strip off her. They blamed her for causing trouble with Visa. No apologies for not notifying her of how the charge would be made. We should have know then it was not going to go well. What type of business contacts a cutomer and yells at them. Again all I can say is unbelievable! I will check out Trip Advisor. I was feeling guilty about sharing my story but now I’m glad I did.
Take care.

I find it so sad that a place as beautiful as that could be run with so little care for customer retention.

Our wedding stress was overwhelming before and after, especially dealing with the embarrassment of having to go after money they owed our guests who had returned overseas. I am happy they at least did pay us back but it was not without many phone calls and emails.

I hope they do the right thing for you as well. The fact that you and others I’ve found on Trip Advisor are saying they had similar experiences tells me I was right to be upset with them and the ridicule they heaped on us for our stress and worry was just cruel. They often told me I was the problem but they never earned our trust nor even tried. They have no training in customer service and for a resort that just makes me scratch my head in disbelief.

Good Luck to you!

David

The Hamilton Spec passed your blog along. All I can say is UNBELIEVABLE! I’m glad together with your family and friends you were able to make the best out of a very challenging and frustrating situation. After reading your blog, my friends and I are now thankful for our mysterious double booking with Beaver Creek. It is the wedding that took our booking that our thoughts and prayers go out to! We too found Beaver Creek “impossible” to deal with. Lots of promises with zero follow through! Todate we are still fighting to get all of our downpayments returned & its been almost 3mths since we were told our booking would not be honoured – even getting them to admit that was like pulling teeth. I wish you and your wife all the best.